24/7 emergency
Stop reading and ring. The phone is answered at any hour by somebody who can talk you through stopping the damage before we even get there.
First five minutes
Most of the damage is done before anybody arrives. These three buy you time.
Stopcock clockwise until it stops. Kitchen sink cupboard first, then downstairs cupboards, the cellar head, or a metal cover in the path outside. Won’t budge? Leave it and tell us on the phone.
If the water is coming from a rad or a heating pipe, shutting the boiler down stops it circulating hot water into the leak. Makes a bigger difference than most people expect.
Water near sockets, downlights or the fuse board is the genuine danger. Kill that circuit if you can reach the board safely, and tell us so we know what we’re coming to.
Ring and we’ll talk you through stopping it while somebody sets off.
What we get called to
We’ll ring straight back. Properly urgent? Phone instead — always quicker than typing.
Reviews
Copied word for word from customer reviews. Nothing rewritten, nothing polished up.
Had a great experience and would 100% recommend! We had a leak in our washer and a previous leak under the bathroom sink. The team was able to address both issues and also caught a small leak in our washer hose that could have caused problems later. You can tell they put a lot of honesty and care into their work. We’ve had our fair share of bad plumber experiences, but with them, we really appreciated how we were shown the root of each problem and kept informed throughout. They also made sure to test everything multiple times to ensure the issues were fully resolved.
Perfect professional service when my boiler was working fitted a new one the next day great price
Used again to get my bathroom fitted
Very clean and tidy reliable and very hardworking will use again
Amazing service from this company today. Was in desperate need of rescuing and they came out super quickly to solve the issue. They were extremely polite, clean and couldn’t have been more helpful. Highly recommended 🙏
Very professional and great service.The leak was fixed promptly and with minimal mess.I would highly recommend their services to anyone needing a plumber
best plumbers they fixed my sink and made me and my parents very happy for the great service!
FAQs
Depends where you are and what we’re on when you ring. What we won’t do is tell you twenty minutes and turn up in three hours. You get a realistic time and a call if it slips.
Yes. Not a message service, not an overflow line in another county. Somebody who can tell you what to do while we’re travelling.
Check the kitchen sink cupboard first, then any downstairs cupboard, the cellar head if the house has one, or a small metal cover in the path outside. If it won’t turn, don’t force it — ring and say so, because that changes how quickly we need to get to you.
Often, yes. Many sinks, toilets and radiators have their own isolation valve on the pipe feeding them — a small screw slot you turn a quarter turn. If the leak is on one appliance, that alone may hold it until we arrive.
You’ll be told the price before work starts, whatever time it is. Nobody gets handed a made-up number at four in the morning.